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The healthcare quality professionals at Primaris proudly join the National Association for Healthcare Quality (NAHQ) and quality improvement partners around the country in celebrating Healthcare Quality Week, Oct. 21-27.

The week brings greater recognition for the healthcare quality profession and the contributions and influence these professionals make in their organizations.

“At Primaris, ‘quality’ is at the core of who we are and what we do,” said Richard A. Royer, Primaris CEO. “In the chaos that is healthcare today it’s easy to be distracted from our core mission – advancing the care of patients. But it’s our job to have a steady hand and help physicians and health systems identify opportunities for improvement, and to point out the many success stories they have.”

Royer added, “Our partners can count on us, because that’s what we’ve been doing for 35 years.”

HealthcareQualityWeek_LOGO Oct2018

At Primaris, several events and developments have highlighted healthcare quality excellence in 2018, including:

  • As a speaker at the Missouri Million Hearts Conference in February, Royer discussed the unique needs for women, rural areas, and inner city populations when it comes to preventing and managing cardiovascular disease. Other speakers included Dr. David Barbe, then-president of the American Medical Association, and Dr. Janet Wright, executive director of National Million Hearts at the Centers for Disease Control and Prevention.
  • Primaris received a contract from the Missouri Department of Social Services/MO HealthNet Division to provide oversight and review of managed Medicaid health plans. As the state’s official External Quality Review Organization (EQRO), Primaris is working with managed Medicaid providers Wellcare (Missouri Care), Centene (the parent company of Home State Health), and UnitedHealthcare. (Check out the Quality Talk podcast for more about "Understanding EQRO.")
  • Royer authored a pair of articles that were featured in nearly two dozen publications. The articles were “Keys to Success in Value-Based Care” and “The Alphabet Soup of Value-Based Care Began Bubbling 40 Years Ago.” Royer also discussed “Disruption in health care: The new normal,” in an episode of the Quality Talk podcast.

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  • As the first MIPS reporting deadline closed in, Primaris data abstraction and MIPS consulting team members provided guidance to clinicians, practice managers, and ACOs that still needed to apply for an Enterprise Identity Management account (EIDM).
  • The CLAIM and Insurance Counseling Services programs under the not-for-profit Primaris Foundation continued to educate and counsel individuals and families about options for health insurance coverage under Medicare and through the online marketplace exchange established by the Affordable Care Act. In addition, CLAIM staff and volunteers helped Medicare beneficiaries monitor the mailing “waves” for new Medicare cards.
  • Primaris and Healthmonix partnered to provide even more comprehensive services to help clinicians and ACOs succeed in reporting healthcare quality data for the Merit-based Incentives Payment System (MIPS). Healthmonix CEO Lauren Patrick hailed the venture as “an exciting opportunity,” adding, “Our technology, combined with the consulting expertise that Primaris brings to the table, will allow us to provide our clients with even better solutions in terms of outcomes, cost, and patient care through MIPS and ACO participation.”

Quality Talk podcast - Primaris teams with Healthmonix to tame MIPS

  • With Primaris along as a healthcare quality partner, Rainy Lake Medical Center in International Falls, Minn., realized marked improvement in staff morale, quality measure scores, and incentive revenue. (For details,
    see the case study here.)
  • TMF/Primaris received high marks for Medicare improvement initiatives in a performance report to the Centers for Medicare and Medicaid Services (CMS). The report recognized the TMF/Primaris work to help reduce hospital admissions and readmissions, improve cardiac health and diabetes education, and for partnering with community health organizations on a variety of successful health care initiatives. Read more
  • Primaris participated in Mental Health Month in May and Minority Mental Health Month in July.
  • The Center for Patient Safety, a Primaris affiliate, led the Patient Safety Forum as part of Patient Safety Awareness Week, among other highlights of CPS’s busy schedule promoting safe and quality healthcare through the reduction of medical errors. Learn more here.

More resources and highlights.

Quick Reference for Signs of Sepsis
CathPCI Key Data Elements
CMS Web Interface

The growing list of Quality Talk podcast episodes included:

And don’t forget to check out the Primaris YouTube channel.

Finally, visit nahq.org/hqw to learn about ways you can help promote Healthcare Quality Week.

About NAHQ

NAHQ defines the standard of excellence for the healthcare quality profession and equips professionals and organizations to meet these standards. NAHQ offers the only accredited certification in healthcare quality—the CPHQ—held by more than 11,000 professionals across the continuum of healthcare. With over 40 years of experience, NAHQ has turn-key solutions to train your quality team saving you valuable time and resources. NAHQ’s programs and products provide beginner, intermediate and seasoned professionals with the training needed to drive organizational improvement and deliver quality. To learn more, visit www.nahq.org.

About Primaris
Primaris is a healthcare consulting and services firm that works with hospitals, physicians, and nursing homes to drive better health outcomes, improved patient experiences, and reduced costs. Primaris takes healthcare data and translates it into actionable quality improvement initiatives that create the foundation for highly reliable healthcare organizations. For more information, visit www.primaris.org and follow @primaris_health.

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