Even high-performing, publicly-recognized hospitals and health systems sometimes need a hand when it comes to navigating the ocean of data that is driving the rapid shift from the fee-for-service model to value-based care.
Rainy Lake Medical Center in International Falls, Minn., identified a need for help with increasing data abstraction and quality reporting demands. Staff morale was lagging, quality measures scores needed a boost, and the prospect of additional quality incentive payments was dim.
With Primaris along as a healthcare quality partner, Rainy Lake realized marked improvement in staff morale, quality measure scores, and incentive revenue. Suddenly, team members that were preoccupied with abstraction had the time to process findings and use data to make a difference for their hospital and patients.
“In the long run, everybody’s just going to be better off. The outcome is better on all ends,” for both nursing staff and patients, the hospital’s quality coordinator said. “What the patient – the customer – gets out of it is great, evidence-based medicine; the best possible care we can provide so you can have a better outcome.”
What were the steps involved in pursuing outside help from Primaris? How did Primaris join the team to take on core measures abstraction work? And what were the results? (Spoiler alert: GREAT results.)
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