QUALITY TODAY

A blog dedicated to advancing healthcare quality.

3 Common Patient Experience Problems Solved

Posted by Revee White on Dec 21, 2015 10:00:00 AM

Blog-Post-5.jpgDo you realize your patients talk about you when you’re not around? They do. They tell stories about you to their neighbors, co-workers, Facebook friends, and an assortment of other people. The stories are about how they feel about you and the care you provide.

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Topics: patient experience, patient satisfaction, patient engagement

Patient Experience vs Patient Satisfaction – Is There A Difference?

Posted by Revee White on Dec 7, 2015 10:00:00 AM

Blog-Post-1.jpgEver since the healthcare industry began giving more attention to patient satisfaction and the overall patient experience, some have made it a point to call attention to the fact that those two things – patient satisfaction and patient experience – are not the same thing. Others continue to refer to them as a singular concept. So, which side is right and why does it matter?

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Topics: patient experience, patient satisfaction, patient engagement

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