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A blog dedicated to advancing healthcare quality.

How to Manage the Steep Burden of Quality Reporting

Posted by Jodie Jackson, Jr. on Nov 6, 2017 9:05:00 AM


Medicine doctor hand working with modern computer interface as medical concept.jpeg

Let's be clear. The term and task "quality reporting" is certainly important to healthcare teams, clinicians and executives, but it's also loaded with overwhelming burden and connotations that aren't always positive.

Maybe the term conjures up thoughts of satisfied patients, safety, person-centered care, care coordination, modern facilities, improved health outcomes, or something else. Although quality means different things to different people, the majority of healthcare professionals agree that quality needs to be a top area of focus. And yet, chances are good that quality reporting is at or near the top of the list of administrative and clinical chores that, ironically, often can be a distraction to providing quality care. 

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Topics: quality reporting, patient satisfaction

Patient Safety Reflects an Organization's Culture

Posted by Jodie Jackson, Jr. on Sep 5, 2017 9:08:00 AM

Close up of a nurse touching hand of a patient in hospital ward, illustrating a hospital's patient safety culture.

Patient safety culture, Just Culture, TeamSTEPPS, patient safety surveys. They all seem intertwined, but how?

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Topics: patient safety, patient satisfaction, Center for Patient Safety

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