QUALITY TODAY

A blog dedicated to advancing healthcare quality.

Hospitals: Identify What Patients Want You to Do Differently

Posted by Revee White on Dec 28, 2015 10:43:00 AM

How can our hospital make the patient experience better?

For most hospitals, this is a question that is always top of mind. Between the CMS Hospital Compare website that ranks hospitals based on patient survey results, and value-based payment models that consider patient satisfaction a success metric, hospitals have good reasons to be mindful of patients’ feelings about them. But, beyond surveys, how do hospitals know whether or not they are making the grade and meeting the expectations of their patients?

According to research from the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality, many hospitals that are top-performers in the area of patient experience conduct executive and nursing rounds, and also reach out to patients via follow-up phone calls in order to gain an understanding of what they are doing well and where they need to make improvements.

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Topics: patient experience

3 Common Patient Experience Problems Solved

Posted by Revee White on Dec 21, 2015 10:00:00 AM

Blog-Post-5.jpgDo you realize your patients talk about you when you’re not around? They do. They tell stories about you to their neighbors, co-workers, Facebook friends, and an assortment of other people. The stories are about how they feel about you and the care you provide.

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Topics: patient experience

Lessons From Healthcare’s Patient Experience Top-Performers

Posted by Revee White on Dec 14, 2015 10:00:00 AM

Blog-Post-4.jpgDesigning and delivering a positive patient experience takes work. There are some healthcare organizations that do an amazing job of identifying patient needs and making sure care addresses those needs in a way that exceeds patient expectations. They are the ones getting the patient experience right. Here are two lessons learned from proven patient experience leaders.

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Topics: patient experience

Patient Experience vs Patient Satisfaction – Is There A Difference?

Posted by Revee White on Dec 7, 2015 10:00:00 AM

Blog-Post-1.jpgEver since the healthcare industry began giving more attention to patient satisfaction and the overall patient experience, some have made it a point to call attention to the fact that those two things – patient satisfaction and patient experience – are not the same thing. Others continue to refer to them as a singular concept. So, which side is right and why does it matter?

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Topics: patient experience

Turkey Day Edition of Healthcare Quality News

Posted by Revee White on Nov 25, 2015 10:00:00 AM

15-220-MK_Thansgiving_image_copy.jpgThe November newsletter is out. In this month's Primaris healthcare quality news, you'll find articles on:

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Topics: core measures abstraction, operational efficiency, population health, patient experience

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