A blog dedicated to advancing healthcare quality.

“Frenemies” No More: 5 Steps to Improve Communication between Hospitals & Nursing Homes

Posted by Rachel Verslues on Mar 28, 2016 10:00:00 AM

Here is a question for hospitals and nursing homes: Does it ever seem like you guys are frenemies? You know, friends that also sometimes act like enemies?

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Topics: care coordination, communication, long-term care

Do you have a failure to communicate?

Posted by Revee White on Feb 3, 2016 10:00:00 AM

Failure to communicate is failing our patients. New research shows poor communication has a body count of more than 1,700 and costs us BILLIONS.

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Topics: care coordination, patient safety, communication, medical errors

Do EHRs Help or Hurt the Patient Experience?

Posted by Revee White on Jan 7, 2016 10:00:00 AM

Parents have been taking heat for years for excessive screen time and spending too much time on electronics, not enough time interacting with kids. Doctors are now receiving that same scrutiny around patient care.

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Topics: EHR, communication, patient experience

Care Coordination’s Out-of-Network Disconnect

Posted by Kellyn Freeman on Sep 7, 2015 10:00:00 AM


The idea behind care coordination is that primary care doctors, specialists, hospital physicians and anyone else working to treat a patient should be in communication with one another. And that the collaboration between all involved providers leads to better care for individual patients. While the concept of care coordination makes sense, a new report reveals that there are disconnects between healthcare providers that prevent full coordination of care – particularly in cases where patients are treated by physicians that are not in the same network.

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Topics: care coordination, communication

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